Curtis Trailers
Curtis Trailers Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Curtis Trailers has 1.6 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Location, 2012 komfort rv, Have all i need.
Cons: I will not recommend curtis trailers, We will not recommend curtis trailers, Brian wheeler from beaverton.Recent recommendations regarding this business are as follows: "Don’t do business", "Don’t do business with theim", "don't waste your money on Duratain coatings", "Get everything in writing!", "Either open the sewer when a customer walks in or change your signs to correct time".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Curtis Trailers has 1.6 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Location, 2012 komfort rv, Have all i need.
Cons: I will not recommend curtis trailers, We will not recommend curtis trailers, Brian wheeler from beaverton.Recent recommendations regarding this business are as follows: "Don’t do business", "Don’t do business with theim", "don't waste your money on Duratain coatings", "Get everything in writing!", "Either open the sewer when a customer walks in or change your signs to correct time".
Most users want Curtis Trailers to offer a solution to their issues.
Review authors value the most Style and Design. Consumers are not pleased with Level of Comfort and Reliability. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hillsboro, OregonBad experience
Preferred solution: Not a dam thing
User's recommendation: Don’t do business
Dishonest salesman Brian wheeler
Im writing because I am pissed off!!! Ive bought my brand new trailer from the Portland store earlier this year 3/22.
Stan the sales person was great. (Thats not my issue).
First problem: 3 months down the road one of my slide cables needed to be replaced. I called and left a message with the parts department, as of 12/23 still no call back (oh well I wont harp on that). I actually fixed it a couple days later.
But was hoping to get my warranty to send me a new cable. At the end of this year 12/23 my friends were looking to buy a trailer, I referred them to Curtis trailer. Being that Stan in Portland did a great job as a salesman, I thought all would be the same. NOPE!!!
We had Brian wheeler from Beaverton location. As they are about to make a final decision on the trailer. We noticed that the hitch that came with this used trailer was missing the main pieces. We asked if they got in contact with the previous owner and salesman said they couldnt find the pieces and will order the parts.
I asked what is the comparison from that used hitch and the R3 distribution hitch? He said the used one is the base model and the R3 would be a better hitch. I asked since you have to order the pieces, can my friend give back the old hitch and pay the difference of the R3? He said, dont worry we will just eat the cost sweet (3 people heard what he said).
Salesman wrote on the contract that my friend will receive a new R3 800lb distribution hitch. My friend picks up trailer and brings home. I notice the old hitch is still on the trailer and the new one is nowhere in site. (Friend didnt know the difference of the 2 hitches cause this is his first trailer and hoping salesman was honest.
Friend calls and tells the salesman about issue. Salesman says he told us that if he finds it he will take it off the contract. No god damn way he said that!!! Now my friend is telling him that all 3 of us heard what he told us and salesman is saying no.
So now this guy is calling me a god damn liar??? To top it off the trailer was still filthy. The outdoor kitchen still had the burnt marshmallow sticks and sand everywhere. The water heater wasnt even flushed nor opened.
We found the anode rod completely bad. Heres another one. When asked how old the tires are. Salesman said, cant remember when they were changed but they are not the original tires.
Little did he know that I already knew the tires had the date of 2015. When asked about getting the tires replaced. Salesman says you will have to get that yourself, we dont do tires here. So lied from the start.
Im pissed because Im being called a liar from the salesman from what he said. I referred a couple people to buy from Curtis trailer and now I look like a POS that my friends are having an issue they should never have.
What a shame that service and integrity has become this low in the world. Do better Curtis trailer.
- Stan from portland location
- Brian wheeler from beaverton
- Straight up lied
Preferred solution: The new R3 hitch liked promised!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Doylestown, PennsylvaniaNot a good company
User's recommendation: Don’t do business with theim
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hillsboro, OregonWouldn't stand behind Duratain warranty
Preferred solution: Let the company propose a solution
User's recommendation: don't waste your money on Duratain coatings
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Eugene, OregonWas not in writing!
Bought a used travel trailer that had factory installed tv with a dvd/radio unit that had 5 factory installed speakers throughout the trailer. The tv had a remote, so the tv worked.
The dvd/radio unit did not have a remote. The salesperson, Jim, said " I will get you the remote." We will contact the people who owned this and ask them if they have it. Well, they sent a remote but it was wrong. They are 86 and Jim does not want to pester them again and again, even though they said they have lots of remotes.
Jim tells us sorry, I tried, you bought a used trailer and the dvd/radio unit is not as important as the fridge or furnace or water. Sorry he says.
I guess this should have been in writing. Jim should try harder to make his customer happy.
User's recommendation: Get everything in writing!
Lack of service
- Location
- I will not recommend curtis trailers
- No parts i needed
Preferred solution: Let the company propose a solution
User's recommendation: Either open the sewer when a customer walks in or change your signs to correct time
Not good.
The new RV we bought; a fifth wheel toy hauler, IMPACT by FUZION by KEYSTONE appeared to be slightly used. Worn carpets and a missing remote control, wet, warped rotted particle board table. Should have raised a flag. We ignorantly ignored that. Being excited of our big expensive purchase... After purchase and set up they did replace said items. (With an obnoxious time frame and a few calls) Bought the "top notch extended warranty " assuming we were covered exceptionaly with origional manufacturer's warranty and supreme extended warranty. Happy campers !!.
We use our toy hauler as a weekend cabin. Slowly we noticed little things like warping wood trim, soggy carpet.... Feeling ok and insured about the two warrantys.
It was'nt until we decided to stay more often in the unit that we decided to move the couch out of the living room slide out and make a little work station to work virtual in our weekend cabin that we noticed an extra squishy and soft floor. Oh No !!! Reported that to Curtis trailer along with a leaking MBR slide and mold growing inside of the unit on interior wall where the awning supports are mounted.
Felelng we were covered under both warrantys. Shortly after finding these problems and not able to take to Curtis due to work and scheduling ( on Curtis' and our schedule) we took the RV on a trip. Set up,had fun and an enjoyed an outing!! Apon packing up, the living room slide struggled to retract. We push it in assisting the power slide mechansim and immediately call Curtis and tell them we are dropping it of.
We dropped it off. Showed them the problems....was told it would be ready in 1 week! It wasn't. Got the run around over and over... Finally at the pick up date, we picked it up. NOTHING was fixed. Except an a/c unit. (Another lie and problem) We had a freezer full of elk meat and seafood. That was promised to be plugged in and we did not need to clear out at drop off. It will e plugged in and taken care of.... That was in Summer. Upon pickup of the RV everything had rotted and gone to waste. It smelled like rigamortis. Lost all game meat and the smell of rigamortis Took months to get rid of with bleach . absolutely the worse smell ever. Blood running and dripping... So terrible. We were offered a grocery store trip to replace the meat. You can't replace the meat we had though. We opted not to do that. Anyway, we lost meat (and other perishables)
And the problems with the RV were never fixed. Scheduling and warranties....
NOTHING was fixed. Just several trips (177miles each way) and just a damn runaround excuse and HUGE head ache. Just an estimate to replace entire slide out for approx $7,000. With 2 warranties, you'd expect a better outcome.
The smell of DEATH from the "promised to be taken care of" fridge and freezer. Took it to Curtis twice. Was without for weeks. Multiple 177 mile each way trips. Curtis knew the problems and it sat there twice. With nothing repaired. Waste of money and time each time. So disappointed. Can't get that back.
Long story short (very short) Curtis Trailers did not fulfill the 1 year manufacturer warranty or the very expensive extended warranty. Curtis Trailer's technition and service writer both said Keystone RV manufacturer did NOT put a seal or molding piece on the RV slide out during construction of the unit. IT WAS NEVER PUT ON !!!! EVER!!!! Causing a slow leak which water has over a period of time slowly leaked in from the missing seal down into the walls. Insulation was ruined and BLACK MOLD has grown since. Since the construction of the RV. It rains a lot in the Pacific anorthWest!!! Only because we took the couch out of said slide, we found this problem. Curtis says it's not thier fault even though they sold us an inferior product which has been inspected by them.... A few times. The unit had been moved to off site sales and to thier other facility in another town... (Hence the "used" accusation) or it very might have been sold once and returned and re sold as new.
So after learning all of this, with an estimate of at least $7,000, we tried explorring other options with Curtis Trailers. In fact, they didn't want the unit as a teade in even after the completion of the repairs! They did not want to take it as a trade in for a new RV after it was fixed. Serious. They treated us good until they discovered the problem. Then, not very good and they didn't even want us to buy a new RV with this trade in. The story is bigger but I shortened it. Keystone RV, the quality and construction was horrible and cheap. All corners cut are noticeble. Even the frame rusting. The 2 fold out stairs rusting...
The hitch king pin which never gets touched by anything but air has rusted so badly. The stabilizing jacks so rusted... Everything metal is rusted. Badly. Too much thinner in the paint to cut corners Keystone ? All of these problems was in the first year of ownership. The rust just gets worse....
Don't buy a Keystyone RV. Don't buy from Curtis Ttailers in Portland,Oregon.
I have left out other details due to time and frusfration of writing this.
I should take pictures and video.
Mich more problems to list.... Unhappy Campers.
.
Kept hopes low, wasn't let down. Complete crap!
- Service repair
Don't waste your money or time
Liars and Thugs is what represents Curtis Trailers
I signed our papers on March 13th 2018 and one thing we didn’t receive was a sink cover. So the salesman named Omar said that there was 5 other trailers that didn’t have them either.
But come back on Monday and we’ll have one for you. Omar didn’t work on Monday but was told to come in on Tuesday and he’ll fix me up. Tuesday came I drove in to pick it up. What Omar had for me was an original sink cover that someone had hand cut to fit and it looked horrible.
So I called to complain and a sales manager named Jim Snoozy called me back to tell me that Omar and crew had no business cutting that sink cover and that when I come back they would have an outside source to make me a new one. I brought the trailer back on April 22 for repairs. When I picked it up two weeks latter to find another sink cover that hand been hand cut again. I called Jim Snoozy back to complain again about the unprofessional work that was being done and what happened to the outside source.
Jim said that he never told you that we would have an outside source come in here. The first lie! Then started to raise his voice and was yelling at me. Then he told me that sometimes the counter tops might be bad and that might be the problem.
Our conversation continued and I brought the countertop again and Jim then said that he had never said anything about a countertop. I said, you just did Jim. He said he didn't the second lie. The next morning I texted Jim at 5:00 AM and asked him if I could come talk to him that morning, he text me back at 7:45am and said 9:00.
I showed up at 9:00 and was invited into his office and asked about the outside source that he told me that would come in to make me a new one. He got very loud and said I never told you that. I said if the the first sink cover wasn’t excepted, how is the second one done the same way, is. That’s what we do here Jim said and if you don’t like it we can give you one and you can go fix it yourself.
I said why do I have to fix your *** work. Jim is getting very mad now and stood up and tried to put his face in mine with a desk between us and said that I should get the *** out of his office. So I guess Jim doesn’t like to be called out about what he has said in the past, which was a lie to begin with. So I stood up and was heading for the door and opened it when Jim got in my face about 2” from it, turned me around shoved by shoulder and body into the door and door jamb and out I went.
I’m 66 years old, I weigh 160lbs and Jim is a lot young and his weight is about 260 lbs. Not much of a match now is there? I’m out of his office now and headed for the door and as I was going out Jim had to say, I touched him first, in front of coworkers for cover I guess, just another lie. I got into my truck and called Keystone and told them what had happened.
Keystone said they would help find someone to fix my problems which is a good thing because I would never let Curtis Trailers ever get another penny of my money. They also said that they have new sink covers that would fit my trailer, all that has to be done is order it. Also I call the Washington County Police to file a report for assault. The police came my house to take pictures of my shoulder which had a red streak on my left shoulder from hitting the door jamb.
The police went to Curtis Trailers and had a talk with Jim and since there were no one to see what happened, nothinh happened to Jim. I guess that’s why he closes the door behind you when you go into his office. Bottom line, if you want to be lied to and roughed up go buy your new trailer from Curtis Trailers. Have fun with that!!
I guess that’s why they have horrible reviews. Less than half of their customers leave there happy with their new trailer.
- We will not recommend curtis trailers
Preferred solution: Fire Jim and anyone else that represents your company that way.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Beaverton, OregonNice Until Nick got A hold of it...
Actual monetary loss from unethical labor charges was $2,000+. Billable and accepted Service charges was approx.
$400. Service Department Outright Lies and they had "Fun" overbilling!
I rate Curtis Trailer 4 Stars overall. I rate their Customer Service in the Service Department 2 Stars overall because of their Service Manager, Nick
- I will not recommend curtis trailers
- Etched in stone personality of service manager nick
Preferred solution: Let the company propose a solution
Do not buy a trailer from Curtis trailers of aloha
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Beaverton, OregonVery unsatisfied customers
We bought a top of the line brand new 2017 Montana Keystone from Curtis Trailers in Beaverton OR. over 2 months ago.
We have damaged furniture {we can not use one of the sleeper sofas at all due to it is broken}, a broken didning room chair , a non functioning satellite we bought from them and had them install it and a bent awning arm. We have contacted them multiple times about these issues . They have pretty much given us the run around. Promise to make good on these issues but here is is 10 weeks later and still no replacements.
Our sales rep " Craig" first told us he had to be the POC for damages. That all communication had to go through him. A month later after trying to contact them again a lady { Christie} returned one of our calls and said she was the POC but had not been made aware of any our issues/damages. So we gave all of our information to her .
That was over another month ago and still no replacements and so far this week not even a return phone call. We would not recommend Curtis trailers to anyone at all.
- We will not recommend curtis trailers
Preferred solution: Deliver product or service ordered
RVs, Motorhomes and Trailers Expert Talks
They were awesome... tell they got my check.
DO NOT BUY FROM CURTIS TRAILERS
Preferred solution: Full refund
Minimum charges for Awning Fabric Replacement
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I am so happy I didn't fall for the extra stuff they offer knowing what service department is like.